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A Player Report is made by players to report players that violate our rules on any of our platforms.
When reporting a player you must meet these requirements
Once a report is submitted it will be sent to a staff member for review. If your evidence is insufficient or invalid it will be denied as there is not enough proof to punish the player. Failure to meet the requirements or answer the questions seriously/ properly will result in immediate denial. The report system is made to make the process of punishing players accurate and efficient. Abuse of this system can lower the efficiency of the report system. You may be punished for forging reports, making troll reports, and making false reports with malicious intent.
How long will it take to get a response?
Depending on how busy the staff members are and the amount of other reports it can take from one day to two weeks.
What does “Escalated” mean?
It means that the report has been forwarded to higher staff members to review. This would typically happen if it was related to hacking.
What is considered invalid evidence?
Cropped screenshots that don’t show the entire window, blurry screenshots, video evidence with low quality/fps, and forged evidence.
Do I have to write timestamps down if I have a video?
Yes, write down the specific timestamps that you would like to be reviewed and when the user breaks a rule. However, this is only recommended if you have a video longer than two minutes.
Can I report a staff member?
Yes you can. You can do this by starting a website conversation with an admin or higher with the title Report against [username]. Please include everything that is asked here in the message.
Can I report a player in-game?
Yes you can, you can do this typing /report [player] this will send a notification to all online staff members.
What if I have questions about player reports that are not answered here?
You can contact a staff member via website conversation, Discord, in game message, etc. to ask them your question.